Refund policy
At Luma, we want you to love your piece.
If something isn’t right, we’re here to help.
Returns
We accept returns within 7 days of delivery.
To be eligible:
- Item must be unused and in original condition
- Item must be in its original packaging
- Proof of purchase is required
To request a return, please email us at lumaandyou2026@gmail.com with your order number.
Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
Once reviewed and approved, we will issue store credit equivalent to the item’s value.
Store credits:
- Are non-refundable
- Are valid for 6 months
- Can be used on any item on our website
Exchanges
We currently do not offer direct exchanges.
If you would like a different design or model, please:
- Return your original item (if eligible)
- Place a new order on our website
This ensures faster processing and availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us at lumaandyou2026@gmail.com within 48 hours of receiving your parcel.
Email us at with:
- Your order number
- Clear photo or video evidence of the issue
Once reviewed and approved, we will issue store credit equivalent to the item’s value.
Store credits:
- Are non-refundable
- Are valid for 6 months
- Can be used on any item on our website
Non-Returnable Items
We do not accept returns for:
- Items damaged after delivery
- Sale or clearance item
- Minor colour variations due to screen differences
Additional Notes
We are unable to accept claims for:
- Minor colour variations due to screen differences
- Damage caused after confirmed delivery, including misuse or accidental damage
- Requests made after 48 hours of confirmed delivery
As a small independent brand, we truly appreciate your understanding and support.