Shipping policy

Thank you for shopping with Luma.
Each order is carefully packed and prepared with intention.

All orders are processed within 2–4 business days (excluding weekends and public holidays).

During launches, promotions, or peak periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been shipped.

We ship worldwide.

Estimated delivery time:
7–21 business days, depending on destination and local postal services.

Please note:

Delivery timeframes vary by country
Customs clearance may cause additional delays
Any customs duties, taxes, or import fees are the responsibility of the customer

Luma is not responsible for delays caused by customs or local postal services.

Shipping fees are calculated at checkout based on your location.

Shipping fees are non-refundable once an order has been dispatched.

Please ensure your shipping address is accurate at checkout.

Luma is not responsible for parcels delivered to incorrect addresses provided by the customer.

If a parcel is returned to us due to an incorrect or incomplete address, re-shipping fees will apply.

All orders are carefully packed and dispatched in good condition.

Once an order has been shipped, Luma is not responsible for parcels that are lost, delayed, or damaged during transit.

Luma is also not liable for parcels marked as delivered but not received.

For any shipping-related enquiries, please email us at lumaandyou2026@gmail.com with your order number.

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